Refund Policy
Thank you for shopping with Distinct Jewelry. We want you to be satisfied with your purchase. Please review our refund policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and unworn
- The item must be in its original packaging
- The item must be in the same condition that you received it
- Proof of purchase is required
To initiate a return, please contact us at:
info@distinctjewelrystore.com
Returns sent without prior approval may not be accepted.
Non-Returnable Items
For hygiene and customization reasons, the following items are final sale and cannot be returned:
- Earrings
- Personalized or custom-made jewelry
- Gift cards
- Sale or discounted items
Distinct Jewelry reserves the right to refuse returns that do not meet our policy requirements.
Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at:
info@distinctjewelrystore.com
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
We will review the issue and provide a replacement or refund if approved.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (processing times vary).
- Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at info@distinctjewelrystore.com.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
info@distinctjewelrystore.com
Contact Information
For any refund-related questions, please contact:
Distinct Jewelry
SSB516-933
509 Mapleleaf Dr
Nashville, TN 37210
United States
Nashville, Tennessee
Email: info@distinctjewelrystore.com