Shipping Policy

Thank you for shopping with Distinct Jewelry. Below you will find important information regarding our shipping process.





Order Processing Time



All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.


You will receive a notification once your order has shipped along with tracking information.


Please note: During high-volume periods (holidays, sales, product launches), processing times may be slightly extended.





Shipping Rates & Delivery Estimates



Shipping charges for your order will be calculated and displayed at checkout.


Estimated delivery times:


  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if selected): 2–3 business days



Delivery times are estimates and are not guaranteed.





Shipping Delays



Distinct Jewelry is not responsible for shipping delays caused by:


  • Carrier delays (USPS, UPS, FedEx, etc.)
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by the customer



Once an order has been shipped, it is in the carrier’s control.





Incorrect or Undeliverable Addresses



Customers are responsible for providing accurate shipping information.


If a package is returned due to an incorrect or incomplete address:


  • The customer is responsible for additional shipping fees to resend the order.



Distinct Jewelry is not responsible for lost packages due to incorrect addresses provided at checkout.





Lost or Stolen Packages



Distinct Jewelry is not responsible for lost or stolen packages marked as delivered by the shipping carrier.


If your tracking shows “delivered” but you have not received your package, please:


  1. Check with neighbors or your building management.
  2. Contact the shipping carrier directly.



We will assist you in filing a claim when possible.





Damaged Items



If your order arrives damaged, please contact us within 48 hours of delivery at:


info@distinctjewelrystore.com


Please include your order number and clear photos of the damaged item and packaging.





International Shipping (If Applicable)



International shipping times vary depending on the destination.


Customers are responsible for:


  • Customs fees
  • Duties
  • Import taxes



Distinct Jewelry is not responsible for customs delays.





Contact Us



If you have any questions about shipping, please contact:


Distinct Jewelry

515 Church Street

Nashville, Tennessee

Email: info@distinctjewelrystore.com